> For the complete documentation index, see [llms.txt](https://docs.cybaops.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cybaops.com/modules/detect-and-respond-mdr/self-hosted-soc/quick-references.md).

# Quick References

### <mark style="color:$primary;">Case Status Lifecycle</mark>

<table><thead><tr><th width="147">Status</th><th width="208">Meaning</th><th width="205">Who Sets It</th><th>Next Status</th></tr></thead><tbody><tr><td>New</td><td>Case created, not yet assigned</td><td>Platform (automatic)</td><td>Progressing</td></tr><tr><td>Progressing</td><td>Active investigation in progress</td><td>Platform (on any update)</td><td>Pending or Resolved</td></tr><tr><td>Pending</td><td>Waiting on customer response</td><td>Platform (on Comment added)</td><td>Progressing (on reply)</td></tr><tr><td>Resolved</td><td>Investigation complete, verdict set</td><td>Analyst</td><td>Closed (after 7 days)</td></tr><tr><td>Closed</td><td>Case fully closed, read-only</td><td>Platform (after 7 days)</td><td>N/A</td></tr></tbody></table>

### <mark style="color:$primary;">Investigation Gates</mark>

| Gate                     | Requirement                                      | Blocks What            |
| ------------------------ | ------------------------------------------------ | ---------------------- |
| Artefact Assessment      | Every artefact must carry a verdict              | Resolution             |
| Category and Subcategory | Both fields must be populated                    | Resolution             |
| MITRE Mapping            | Required where applicable                        | Resolution             |
| Description              | Must be written and accurate                     | Resolution             |
| Case Assignment          | Case must not be unassigned during investigation | Investigation activity |

### <mark style="color:$primary;">Communication Types</mark>

<table><thead><tr><th width="137">Type</th><th>Audience</th><th>Triggers Notification?</th><th>Status Change?</th><th>Visible in incident page</th></tr></thead><tbody><tr><td>Internal Note</td><td>Analysts only</td><td>No</td><td>No</td><td>No</td></tr><tr><td>Comment</td><td>Customer-facing</td><td>Yes</td><td>Processing to Pending</td><td>Yes</td></tr></tbody></table>

### <mark style="color:$primary;">Artefact Assessment Values</mark>

<table><thead><tr><th width="319">Assessment</th><th>When to Use</th></tr></thead><tbody><tr><td>Benign</td><td>Activity is normal, expected and carries no risk. Confirmed safe.</td></tr><tr><td>Suspicious</td><td>Activity is unusual or cannot yet be confirmed as safe. Further investigation needed.</td></tr><tr><td>Malicious</td><td>Activity is confirmed malicious or is a direct indicator of compromise.</td></tr><tr><td>Not assessed</td><td>Not yet assessed, further investigation is required.</td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.cybaops.com/modules/detect-and-respond-mdr/self-hosted-soc/quick-references.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.