> For the complete documentation index, see [llms.txt](https://docs.cybaops.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cybaops.com/support/raise-a-support-ticket.md).

# Raise a Support Ticket

If your question hasn't been answered or you need further support, you can raise a ticket with us by emailing <support@cybaops.help>

When sending us a ticket, please include as much information as you can, including:

* What exactly you were trying to do - what happened vs what you expected to happen
* What Operating System you were on
* Which browser you were using
* Evidence - a HAR file, screenshots, log excerpts etc

### <mark style="color:$primary;">HAR Capture</mark>

We also request a HAR capture - it records your browser's requests and responses, allowing us to investigate further:

{% tabs %}
{% tab title="Edge" %}

1. Go to the page where you're having the issue and open the Network tab
   1. Click the three dots in the top right of your browser -> More tools -> Developer tools
   2. Press Ctrl+Shift+I
   3. Press F12
   4. Right click on the page -> Inspect -> Network
2. Confirm the red circle in the top left of the Network tab is visible - this shows it is recording. If the circle is black, click it to start recording

<figure><picture><source srcset="/files/YOL4riZ7Ny4wvwVEi3L7" media="(prefers-color-scheme: dark)"><img src="/files/s5cnFFPO0tD4Cqfc6M4H" alt=""></picture><figcaption></figcaption></figure>

3. Refresh the page and reproduce the issue.
4. Click the download icon in the Network tab to save the recording as a HAR file
5. Send this on to us
   {% endtab %}

{% tab title="Chrome" %}

1. Go to the page where you're having the issue and open the Network tab
   1. Click the three dots in the top right of your browser -> More tools -> Developer tools
   2. Press Ctrl+Shift+I
   3. Press F12
   4. Right click on the page -> Inspect -> Network
2. Confirm the red circle in the top left of the Network tab is visible - this shows it is recording. If the circle is black, click it to start recording

<figure><picture><source srcset="/files/K0X4jLmEUo6wo9fQkubS" media="(prefers-color-scheme: dark)"><img src="/files/vUhcujmelY5UJnlBK8ZA" alt=""></picture><figcaption></figcaption></figure>

3. Refresh the page and reproduce the issue.
4. Click the download icon in the Network tab to save the recording as a HAR file
5. Send this on to us
   {% endtab %}

{% tab title="Firefox" %}

1. Go to the page where you're having the issue and open the Network tab
   1. Click the three lines in the top right of your browser -> More Tools -> Web Developer Tools
   2. Press Ctrl+Shift+I
   3. Press F12
   4. Right click on the page -> Inspect -> Network
2. Confirm the pause symbol in the top centre of the Network tab is visible - this shows it is recording. Press play to start recording, or it should automatically start when you refresh the page.

<figure><picture><source srcset="/files/63cQ9eAfDNPXB0M7EAI5" media="(prefers-color-scheme: dark)"><img src="/files/2vbchzVD037dEPzsrn0N" alt=""></picture><figcaption></figcaption></figure>

3. Refresh the page and reproduce the issue.
4. Save all as HAR by either
   1. Click the cog in the top right of the Network tab to Save All as HAR
   2. Right click any row of the activity pane and click Save All as HAR
5. Send this file on to us
   {% endtab %}
   {% endtabs %}

### <mark style="color:$primary;">Frequently Asked Questions</mark>

{% columns %}
{% column width="33.33333333333333%" %}
[Uninstalling an Agent](/support/uninstalling-an-agent.md)

[Cyber Essentials - Further Information Required](/support/cyber-essentials-further-information-required.md)
{% endcolumn %}

{% column width="33.33333333333333%" %}
[CybaAgent - Restart and Obtain Logs](/support/cybaagent-restart-and-obtain-logs.md)

[Setting Up MFA](/settings/advanced-security-settings-overview/setting-up-mfa.md)
{% endcolumn %}

{% column %}
[Cyber Essentials Plus - Mobile Screenshots](/support/cyber-essentials-plus-mobile-screenshots.md)

[Agent Deployment](/getting-started/onboarding/agent-deployment.md)
{% endcolumn %}
{% endcolumns %}


---

# Agent Instructions
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## Querying This Documentation
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```
GET https://docs.cybaops.com/support/raise-a-support-ticket.md?ask=<question>&goal=<endgoal>
```

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