> For the complete documentation index, see [llms.txt](https://docs.cybaops.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cybaops.com/support/raise-a-support-ticket.md).

# Raise a Support Ticket

*<mark style="color:$info;">Get help from our support team</mark>*

If your question isn't answered in these docs or you need more help, raise a ticket by emailing <support@cybaops.help>.

***

## <mark style="color:$primary;">What to Include</mark>

Include as much information as you can, including:

* What exactly you were trying to do, and what happened compared with what you expected.
* Which operating system you were using.
* Which browser you were using.
* Evidence, such as screenshots and log excerpts.

***

## <mark style="color:$primary;">Common Questions</mark>

Before you raise a ticket, these pages answer the questions we're asked most often:

* [Uninstalling an Agent](/support/guides/agent/uninstalling-an-agent.md)
* [CybaAgent - Restart and Obtain Logs](/support/guides/agent/cybaagent-restart-and-obtain-logs.md)
* [Setting Up MFA](/settings/advanced-security-settings-overview/setting-up-mfa.md)
* [Setting Up CybaAgent](/getting-started/onboarding/agent-deployment.md)
* [Cyber Essentials - Further Information Required](/support/guides/cyber-essentials/cyber-essentials-further-information-required.md)
* [Cyber Essentials Plus - Mobile Screenshots](/support/guides/cyber-essentials/cyber-essentials-plus-mobile-screenshots.md)

***

## <mark style="color:$primary;">Next steps</mark>

* [CybaAgent - Restart and Obtain Logs](/support/guides/agent/cybaagent-restart-and-obtain-logs.md): Collect agent logs to attach to your ticket.
* [Glossary](/support/glossary.md): Look up any CybaOps terms you're unsure of.


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.cybaops.com/support/raise-a-support-ticket.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

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